Shipping Policy

Shipping Policy

Merchandise Orders (Spruce Store)

All items in our store are made to order and dispatched directly from our print partners within 2–4 working days. UK delivery typically takes 3–5 working days once shipped.
• You’ll receive tracking details by email as soon as your order is on its way.
• All UK shipping is free, no minimum spend, no hidden fees.
• International delivery is not available.

As each item is printed especially for you, we’re unable to offer express shipping or guaranteed delivery dates. If your order hasn’t arrived within 10 working days of dispatch, please reach out and we’ll look into it right away.

⸻

Prize Winners

When you win a prize with Spruce, we’ll contact you directly to confirm your delivery details before anything is sent your way. This ensures your prize lands exactly where it should, no surprises, just good news.
• Shipping times may vary depending on the prize, but we’ll always keep you in the loop.
• UK shipping is free for all prizes.

⸻

Questions?

Pop us an email at support@sprucecollective.co.uk and we’ll be happy to help.